Welcome to the Shop Ivksport FAQs page! We’ve compiled a list of frequently asked questions to help you with any inquiries you may have about our metal wall art products, order processing, shipping, and more. If you have any further questions, feel free to contact us at [email protected].
1. What products do you offer?
At Shop Ivksport, we specialize in high-quality stitched sport jerseys.
2. What are your order processing times?
All orders are processed within 5-7 business days (Hockey jerseys & old style jerseys: 10 – 15 business days). Once your order has been processed, you will receive a confirmation email with your order details.
3. How long does delivery take?
After your order has been processed, delivery typically takes 10-15 business days within the United States. We will provide tracking information so you can monitor your order.
4. Do you offer free shipping?
Yes, shipping is free on all orders in USA over $150
5. Where do you ship to?
Currently, we only ship within the United States. We hope to expand our shipping options in the future.
6. Can I track my order?
Yes! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
7. What is your return policy?
We want you to be happy with your purchase! You can return items within 30 days of receiving them, as long as they are unused and in their original packaging. For more details, please refer to our Return and Refund Policy.
8. How do I return an item?
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a prepaid shipping label for your return.
9. Can I exchange a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage. We will gladly exchange the item for you or provide a refund if necessary.
10. Can I cancel my order?
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, if your order has been processed or shipped, we may not be able to cancel it. However, you can still return the item once it arrives.
11. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us at:
- Email: [email protected]
- Phone: +1 251 314 0438
- Address: 900 College Ave, Santa Rosa, CA 95404, United States
Thank you for choosing Shop Ivksport! We are here to assist you with any questions and ensure you have a great shopping experience.